Shipping policy
1. Shipping Areas
1.1 Areas We Ship To
Outdoor & Co. ships to metropolitan, inner regional, outer regional, and select remote areas across Australia.
1.2 Areas We Do Not Ship To
We do not ship to:
- PO Boxes - a physical street address at a residential or commercial building is required
- Addresses outside Australia
- Remote islands and territories, even where these fall within Australian jurisdiction
1.3 Residential and Commercial Addresses
Both residential and commercial/business addresses are accepted. For commercial or business deliveries, customers must clearly provide relevant delivery details in the order notes at checkout, including the business name, delivery access instructions, and any applicable delivery window restrictions.
2. Delivery Methods
2.1 Couriers and Freight Partners
Furniture items are shipped via freight courier. We currently partner with Allied Express, and may add or change freight partners over time. Smaller items ordered on their own, such as furniture covers, are shipped via Australia Post.
2.2 Choosing a Courier
Where more than one courier option is available for an order, customers can select their preferred option and view associated pricing at checkout.
2.3 Warehouse Collection
Outdoor & Co. does not offer warehouse pickup or collection at this time. All orders are delivered via the courier options available at checkout.
3. Delivery Type: Authority to Leave vs. Signature Required
Customers must clearly declare their preferred delivery type, Authority to Leave (ATL) or signature-required delivery, in the order notes section at checkout. If no preference is declared, the courier's standard delivery process for the order will apply.
Customers should note that their choice here affects how the "delivery date" is determined for the purposes of our Returns and Refund Policy and Limited Warranty.
4. Shipping Costs
4.1 How Shipping Costs Are Calculated
Shipping costs are primarily calculated based on the combined cubic volume of the shipping cartons for an order, and the delivery destination.
4.2 Free Metro Shipping
Orders delivered to an address classified by the Australian Bureau of Statistics (ABS) as being within a Major City of Australia qualify for free metro shipping.
4.3 Regional and Remote Pricing
Shipping costs to regional and remote areas will generally be higher, reflecting the distance and cost of delivery to these locations. Exact shipping costs for any address are calculated and displayed at checkout prior to payment.
5. Order Processing and Dispatch
5.1 Dispatch Timeframe
Orders are dispatched within 1-2 business days after payment is confirmed. Business days are Monday to Friday, excluding NSW public holidays.
5.2 Order Cut-Off Time
Orders confirmed before 7:00am on a business day will generally be included in that day's dispatch processing. Orders confirmed after this time will be processed as part of the next business day's dispatch.
5.3 Delays
If an order is delayed beyond the standard dispatch timeframe, Outdoor & Co. will contact the customer via email or phone to advise of the delay.
6. Estimated Delivery Timeframes
Once dispatched, estimated delivery timeframes are as follows:
- Metro areas (e.g. between major east coast capital cities): approximately 2 business days
- Other regions: approximately 3-9 business days, depending on distance from the dispatching depot
These timeframes are estimates only, provided by our freight partners, and are not guaranteed. Actual delivery times may vary due to factors outside our control, including courier scheduling, weather, regional accessibility, and public holidays.
7. Delivery Service Level
7.1 Kerbside/Doorstep Delivery
Outdoor & Co. does not offer a white glove delivery service. Delivery is kerbside or doorstep only. Couriers are not required to carry items inside a property or to a specific room.
7.2 Assembly
Assembly of furniture is the customer's responsibility. Assembly is not included as part of delivery.
8. Order Tracking
Customers will receive tracking information via email once their order has been dispatched.
9. Missed or Failed Deliveries
9.1 Signature-Required Deliveries
If no one is available to receive and sign for a delivery requiring a signature, the courier will typically hold the item at their local depot. The customer must contact Outdoor & Co. to confirm redelivery details, and Outdoor & Co. will then liaise with the customer to arrange a suitable time for the courier to reattempt delivery.
9.2 Redelivery Fees
Whether a redelivery fee applies to a reattempted delivery is at the discretion of the courier. Outdoor & Co. will advise the customer if a fee applies before any charge is incurred.
9.3 Return to Sender
If a customer does not respond or cooperate to arrange a successful redelivery, the courier may return the item to sender (RTS). If the customer subsequently wishes for the item to be redelivered, the customer will be responsible for paying the shipping cost again.
9.4 Address Accuracy
Customers are responsible for providing a complete and accurate delivery address at the time of order. Outdoor & Co. is not responsible for delivery delays, failed deliveries, or additional costs arising from an incorrect or incomplete address provided by the customer.
10. Damaged in Transit
Damage occurring during transit is addressed under our separate Returns and Refund Policy, including reporting timeframes and freight insurance coverage.
11. International Shipping
Outdoor & Co. currently ships within Australia only. We do not offer international shipping.
12. Policy Changes
Outdoor & Co. may update this Shipping Policy at any time. Changes will be posted on the website and apply to orders placed after the effective date of the change.
13. Contact Information
For shipping enquiries, please contact:
Outdoor & Co.
Email: info@outdoorandco.com.au
Address: 18 Steel St, Blacktown, NSW 2148
Last updated: August 2026