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The roman numerals (e.g. XII, VII, IV) represent the number of furniture pieces included.

Assembly requirements vary by product. Check the product page — if assembly is required, it will be noted beneath the product description. Where assembly is required, it's the customer's responsibility; we don't currently offer installation or white glove assembly services.

We accept Shop Pay, Apple Pay, Google Pay, PayPal, Visa, Mastercard, and UnionPay.

Shipping is calculated at checkout based on the combined size of your order's packaging and your delivery location. Orders shipped to addresses within a Major City of Australia (as classified by the Australian Bureau of Statistics) qualify for free shipping.

Once your order is dispatched, you'll receive a tracking link via email.

We deliver to most metro, regional and remote addresses across Australia, but some very remote locations and offshore islands aren't supported due to delivery costs and logistics. Enter your address at checkout to confirm we can reach you. We don't deliver internationally, and PO boxes aren't accepted — a physical residential or commercial address is required.

Orders are dispatched within 1-2 business days of payment confirmation (Monday to Friday, excluding public holidays). Once dispatched, delivery typically takes around 2 business days to major metro areas, and 3-9 business days to other regions, depending on distance. These are estimates provided by our freight partners and may vary due to factors outside our control.
You can specify your delivery preference, either signature required or Authority to Leave (ATL), in the notes at checkout. If no preference is provided, the courier's standard process will apply.

We offer a 30-day money back guarantee from your delivery date. Products must be returned in gently used, undamaged condition, complete with all parts, hardware and packaging. For change of mind returns, return shipping is the customer's responsibility, and original shipping and payment processing fees aren't refunded. To start a return, contact us with your order number and reason for return, and we'll issue a Return Authorisation (RA) number before anything is sent back. Full details are available in our Returns and Refund Policy.

Our furniture comes with a Limited Warranty: 24 months on structural components (frames, hardware, tabletops) and 12 months on soft goods (cushions, foam, upholstery). The warranty covers defects in materials and workmanship, and doesn't cover normal wear and tear, weathering, or damage caused by not following care instructions. To make a claim, contact us with proof of purchase and photos of the issue. Full details, including exclusions, are set out in our Terms of Service.

Let us know within 48 hours of delivery, along with photos of the damage and packaging. Transit damage is covered by freight insurance, and we'll arrange a replacement or refund at no cost to you. Full details are available in our Returns and Refund Policy.